Privacy Policy

CellPlug operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you, the customer, with a curated shopping experience. CellPlug is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

1. Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. Personal information does not include data collected anonymously or de-identified. CellPlug may collect the following categories of personal information, depending on your interaction with the Services:

  • Contact details: Name, address, billing/shipping address, phone number, and email address

  • Financial information: Credit/debit card details, payment account information, transaction details

  • Account information: Username, password, security questions, preferences, and settings

  • Transaction information: Items viewed, added to cart, purchased, returned, exchanged, or canceled, plus past transactions

  • Communications with CellPlug: Customer support inquiries or other communications

  • Device information: Device type, browser, network connection, IP address, and other unique identifiers

  • Usage information: Interaction with the Services, including navigation, clicks, and engagement

2. Sources of Personal Information

CellPlug may collect information:

  • Directly from you: When you create an account, make purchases, or communicate with us

  • Automatically: Through website usage, cookies, and similar technologies

  • From service providers: Technology, shipping, payment processing, or marketing partners

  • From partners or third parties: When permitted or required by law

3. How We Use Your Personal Information

CellPlug uses personal information for:

  • Providing & improving Services: Process payments, fulfill orders, manage accounts, facilitate returns/exchanges, recommend products, and tailor your shopping experience

  • Marketing & advertising: Promotional emails, text messages, and targeted online advertisements

  • Security & fraud prevention: Authenticate accounts, prevent fraud, and ensure a safe shopping experience

  • Communications: Respond to customer inquiries and provide support

  • Legal purposes: Comply with laws, respond to legal processes, enforce Terms of Service, and protect CellPlug’s rights

4. Disclosure of Personal Information

CellPlug may share your personal information:

  • With Shopify, vendors, and service providers for payment processing, fulfillment, analytics, or IT services

  • With business and marketing partners for advertising and promotional purposes

  • With affiliates or corporate group entities as necessary

  • During business transactions such as mergers, acquisitions, or legal proceedings

  • When you consent or request sharing (e.g., social media logins or shipping to third parties)

5. Relationship with Shopify

The Services are hosted by Shopify. Information submitted to the Services is transmitted to Shopify and may be shared with third parties located outside your country. Shopify also provides enhanced features using data from your interactions with CellPlug and other merchants. For more information, visit the Shopify Privacy Policy.

6. Third-Party Websites and Links

CellPlug may include links to third-party websites. We are not responsible for their privacy or security practices. Information you provide on public or semi-public third-party platforms may also be viewable by others.

7. Children’s Privacy

CellPlug Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. Parents/guardians may request deletion of any child’s information by contacting us.

8. Security & Retention

No method of transmission is completely secure; CellPlug cannot guarantee perfect security. We retain personal information as needed to:

  • Maintain accounts and fulfill Services

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

9. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information

  • Request portability of data

  • Opt out of targeted advertising or the sale/sharing of your data

  • Manage marketing preferences and unsubscribe from promotional communications

You can exercise these rights by contacting us at email.us@cellplug.us or through the Shopify Privacy Portal (https://privacy.shopify.com/en).

CellPlug will not discriminate for exercising these rights. We may verify your identity before processing requests.

10. Promotional Communications

You may opt out of promotional emails at any time using the unsubscribe link in our emails. Non-promotional emails regarding your orders or account may still be sent.

11. Complaints

If you have concerns about how CellPlug processes your personal information, please contact us at email.us@cellplug.us. You may also contact your local data protection authority.

12. International Transfers

Your personal information may be stored or processed outside your country, including outside the EEA or UK. CellPlug relies on recognized transfer mechanisms such as Standard Contractual Clauses for these transfers.

13. Changes to This Privacy Policy

CellPlug may update this Privacy Policy from time to time. Changes will be posted with an updated “Effective Date.”

14. Contact Information

Email: email.us@cellplug.us