Return Policy

Return & Refund Policy

We want you to love your purchase! If something isn’t right, we’ll make it right.

You may request a return within 30 days of delivery if your item arrives defective, damaged, or incorrect.
To start a return, email us at email.us@cellplug.us with your order number and photos of the product.
Once approved, we’ll provide instructions on how to proceed.

Approved refunds will be processed back to your original payment method within 5–7 business days.
For low-cost items (such as charging cables, chargers, or screen protectors), we do not require physical returns. Instead, we’ll issue a refund or send a replacement if the item is defective or arrives damaged.
Shipping costs (if any) are non-refundable.

Need a replacement? If your item is damaged or defective, we’ll send you a new one at no extra cost.

For hygiene, safety, and quality reasons, the following items cannot be returned once opened or used:

If these items arrive damaged or defective, you are still eligible for a refund or replacement — no worries.

We stand behind every product we sell. If there’s ever an issue, reach out — our team will do everything we can to make it right.